Southern Metropolitan Cemeteries
- Southern Metropolitan Cemeteries
- Woronora Memorial Park
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At Metropolitan Memorial Parks, we strive to deliver high-quality services that meet the diverse needs of our families and stakeholders. The services we provide are sensitive so we are committed to making clients’ interactions with us as easy and stress-free as possible.
Client feedback is an essential part of our service delivery process, as it helps us to understand the needs of the families and communities that we work with. Accordingly, we encourage you to provide compliments or complaints.
If we receive a complaint that highlights a problem within our business, we will use this feedback to evaluate and improve our systems and processes.
Client satisfaction is at the core of everything we do. All feedback will be reviewed in a timely manner, with courtesy, consideration, and respect.
For privacy reasons, we will manage all complaints in accordance with the Privacy Act 1988. This means confidentiality and transparency will be maintained at all times.
You may provide feedback in person by visiting us onsite, or through one of the following contact points:
Phone: (02) 9545 4677
Email: wmp.enquiries@smcnsw.org.au
Post: PO Box 4, Sutherland, NSW 1499
Alternatively, contact us by completing the form below.
When we receive complaints we are committed to finding a resolution within ten (10) business days. Where complex issues need to be addressed, resolution may take longer; however, you will be informed of any extended timeframes.
When the feedback that you provide is classified as a complaint, a reference number will be provided. This number will enable us to track the complaint and associated resolution process.
Your complaint will be directed to a Customer Support Specialist who will review and document the grievance. Where possible the Customer Support Specialist will resolve the matter at the first point of contact. If further information is required to reach a resolution, the complaint will be escalated to the appropriate staff member.
If your complaint cannot be resolved by the Customer Support Specialist or if you are not satisfied by the way in which the Customer Support Specialist is managing the resolution process, the matter will be escalated to theCustomer Support Manager.
The role of the Customer Support Manager is to:
If you are dissatisfied with the way we manage a complaint, you are entitled to pursue an external complaint management process. Please be aware that those conducting the external review will have their own response timelines.
121 Linden Street, Sutherland, NSW 2232
Telephone: (02) 9545 4677
Fax: (02) 9545 1010
PO Box 4, Sutherland, NSW 1499
Opening hours:
Cemetery: Everyday sunrise to sundown
Office: Monday to Friday 8.30am - 4.30pm
(office closed Saturday, Sunday & public holidays)
Getting here:
Sutherland train station is a leisurely 5 min walk to Woronora Memorial Park.
Finding your way around
It’s easy to find the memorial site of a loved one or a service about to happen. View Funeral schedules. View our map to see where to park and enjoy the celebration of a life or explore Woronora.
12 Military Road, Matraville, NSW 2036
Telephone: (02) 9661 5655
Fax: (02) 9311 3654
Opening hours:
Cemetery: Everyday sunrise to sundown
Office: Monday to Friday 8.30am - 4.30pm
(office closed Saturday, Sunday & public holidays)
Getting here:
A public parking facility is available to the left of Crematorium entrance.
Public transport buses run along Bunnerong Road and Military Road regularly. Please refer to Transport NSW for bus timetables and information.
Finding your way around
It’s easy to find the memorial site of a loved one or a service about to happen. View Funeral schedules. View our map to see where to park and enjoy the celebration of a life or explore Eastern Suburbs Memorial Park.