Southern Metropolitan Cemeteries

Providing Complaints and Compliments

At Eastern Suburbs and Woronora Memorial Parks, we are committed to delivering high-quality services that meet the diverse needs of our families and stakeholders. 

Client feedback is an essential part of our service delivery process, and we value the opportunity to improve our products, services and responses through our complaints handling process.

It is also important for us to know what we are doing well. By telling us when we have exceeded your expectations, we can apply best practice across our services and recognise the efforts of our people.

For more information, view our Complaints and Compliments Fact Sheet.

How to lodge a complaint or compliment

You can make a complaint verbally or in writing with our Complaints Management team, through one of the following contact points:

Email: complaints@mmplm.com.au

Phone: 1300 503 322

Post: PO Box 291, Lidcombe NSW 1825 Australia

Woronora Memorial Park

121 Linden Street, Sutherland, NSW 2232

Opening hours:
Cemetery: Everyday sunrise to sundown
Office: Monday to Friday 8.30am - 4.30pm
(office closed Saturday, Sunday & public holidays)

Getting here:
Sutherland train station is a leisurely 5 min walk to Woronora Memorial Park.



Eastern Suburbs Memorial Park

12 Military Road, Matraville, NSW 2036

Opening hours:
Cemetery: Everyday sunrise to sundown
Office: Monday to Friday 8.30am - 4.30pm
(office closed Saturday, Sunday & public holidays)

Getting here:
A public parking facility is available to the left of Crematorium entrance.

Public transport buses run along Bunnerong Road and Military Road regularly. Please refer to Transport NSW for bus timetables and information.